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Terms and Conditions of Raw Hair Depot

These terms and conditions ("Terms") govern your use of the Raw Hair Depot website ("Website") and the purchase of products ("Products") offered on the Website. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Website.

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1. Acceptance of Terms

  • By accessing or using the Website, you agree to be bound by these Terms and all applicable laws and regulations.

  • Raw Hair Depot reserves the right to modify, update, or revise these Terms at any time without prior notice. Your continued use of the Website following any changes constitutes acceptance of the revised Terms.

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2. Products and Orders

Raw Hair Depot is dedicated to providing high-quality hair extensions and related products through our Website. To ensure a seamless and transparent shopping experience, we have established the following comprehensive Products and Order Policy:

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  1. Product Offerings:

    • Raw Hair Depot offers a diverse range of hair extensions and related products for sale on our Website. We strive to maintain accurate and up-to-date product listings to assist customers in making informed purchasing decisions.
       

  2. Order Placement:

    • By placing an order through the Raw Hair Depot Website, you agree to provide accurate and complete information, including personal details and shipping address, to facilitate the processing and delivery of your order.
       

  3. Order Processing:

    • Upon receipt of an order, Raw Hair Depot will initiate the processing procedure promptly. However, please note that order processing times may vary depending on factors such as product availability, order volume, and shipping method selected.
       

  4. Order Confirmation:

    • Customers will receive an order confirmation email once their order has been successfully placed. This email will include details such as order number, purchased items, billing, and shipping information. Please review this confirmation carefully and promptly notify us of any discrepancies.
       

  5. Order Modifications and Cancellations:​

    • Once an order has been successfully placed through the Raw Hair Depot Website, customers should be aware that modifications or cancellations may not be feasible. While we understand that circumstances may arise necessitating changes to orders, we cannot guarantee the ability to accommodate such requests once the order has entered processing. It is advisable to review all order details carefully before submission to avoid any inconvenience. If assistance is required or inquiries arise regarding an existing order, please contact our customer service team for further guidance.
       

  6. Order Rejection:

    • Raw Hair Depot reserves the right to refuse or cancel any order for any reason deemed necessary. Reasons for order rejection may include, but are not limited to, the following:

      • Product unavailability or out-of-stock items.

      • Errors in pricing or product descriptions.

      • Suspected fraudulent activity or violation of our terms of service.

      • Incomplete or inaccurate customer information provided during the ordering process.
         

  7. Customer Notification:

    • In the event that Raw Hair Depot refuses or cancels an order, affected customers will be promptly notified via email or phone. Refund procedures, if applicable, will be communicated accordingly.
       

  8. Policy Updates:

    • Raw Hair Depot reserves the right to update or modify this Products and Order Policy at any time without prior notice. Customers are encouraged to review this policy periodically to stay informed of any changes.
       

  9. Customer Agreement:

    • By completing a purchase through the Raw Hair Depot Website, customers acknowledge and agree to adhere to the terms and conditions outlined in this Products and Order Policy.
       

Raw Hair Depot is committed to providing exceptional customer service and maintaining the integrity of our ordering process. Should you have any inquiries or require further assistance regarding our Products and Order Policy, please do not hesitate to contact our customer service team for prompt assistance.

3. Payment

  1. Accepted Methods:

    • We accept Visa, Mastercard, AMEX, Discover cards, Apple Pay, Google Pay, and offer buy now pay later options through Affirm, Klarna, Sezzel, and Afterpay.
       

  2. Payment Process:

    • All purchases must be made using one of our accepted payment methods during checkout.
       

  3. Price Transparency:

    • Prices on our website may change without notice and exclude taxes or shipping fees.
       

  4. Currency Conversion:

    • Currency conversion rates may apply for purchases made in currencies other than the default displayed on the website.
       

  5. Payment Security:

    • We prioritize the security of your payment information using industry-standard encryption and security protocols.
       

  6. Authorization:

    • By completing a purchase, you authorize your chosen payment method to be charged for the total order amount.

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4. Shipping and Delivery

  • Raw Hair Depot will make reasonable efforts to ship Products in a timely manner. However, delivery times may vary depending on your location and other factors beyond our control.

  • Risk of loss and title for Products purchased pass to you upon delivery of the Products to the carrier.

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5. Returns and Exchanges

Raw Hair Depot facilitates returns and exchanges of Products within a limited timeframe of 7 days from the date of purchase, contingent upon adherence to the stipulations outlined herein.

 

  1. Eligibility for Returns and Exchanges:

    • Products deemed eligible for return or exchange must meet the following criteria:

      • They must be in their original condition as at the time of purchase.

      • They must remain unused and undamaged.

      • All tags, labels, and packaging must remain intact and undisturbed.
         

  2. Initiating a Return or Exchange:

    • Customers seeking to initiate a return or exchange must adhere to the following procedures:

      • Contact Raw Hair Depot's customer service team within the stipulated 7-day timeframe from the date of purchase at info@rawhairdepot.com.

      • Provide proof of purchase, such as a receipt or order confirmation number, when requesting a return or exchange.

      • Clearly state the reason for the return or exchange request.
         

  3. Inspection and Approval:

    • Upon receipt of the return request, Raw Hair Depot reserves the right to inspect the returned Product to ensure compliance with the established criteria.

    • Raw Hair Depot retains the discretion to approve or deny return or exchange requests based on the condition of the returned Product.
       

  4. Return Shipping:

    • Customers are responsible for the cost of return shipping unless the return is due to an error on the part of Raw Hair Depot, such as shipping the wrong item or a defective Product.
       

  5. Refunds and Exchanges:

    • Approved returns will be processed for a refund to the original method of payment, excluding any shipping or handling fees incurred.

    • Exchanges will be facilitated based on product availability and customer preference.
       

  6. Non-Returnable Items:

    • Certain items are deemed non-returnable and are excluded from this policy. These items include:

      • Products that have been used, altered, or damaged after purchase.

      • Products without their original tags, labels, or packaging.

      • Products marked as final sale or clearance items at the time of purchase.
         

  7. Finality of Policy:

    • Raw Hair Depot reserves the right to modify or terminate this Return Policy at its discretion without prior notice.

    • By completing a purchase with Raw Hair Depot, customers acknowledge and agree to abide by the terms and conditions of this Return Policy.
       

Raw Hair Depot values its customers' satisfaction and endeavors to facilitate a fair and transparent return and exchange process. Should you have any inquiries or require further assistance regarding our Return Policy, please do not hesitate to contact our customer service team at info@rawhairdepot.com for prompt assistance.

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6. Intellectual Property

  • All content on the Website, including but not limited to text, graphics, logos, images, and software, is the property of Raw Hair Depot or its licensors and is protected by copyright, trademark, and other intellectual property laws.

  • You may not use, reproduce, modify, or distribute any content from the Website without prior written consent from Raw Hair Depot.

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7. Limitation of Liability

  • Raw Hair Depot shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Website or the purchase of Products.

  • In no event shall Raw Hair Depot's total liability exceed the amount paid by you for the Products giving rise to the claim.

 

8. Governing Law and Dispute Resolution

  • These Terms shall be governed by and interpreted in accordance with the laws of the State of Indiana, United States, without regard to its conflict of law provisions.

  • Any dispute, controversy, or claim arising out of or relating to these Terms, including but not limited to their formation, interpretation, breach, or termination, shall be resolved exclusively through binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules.

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9. Severability

  • If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue to be valid, legal, and enforceable to the fullest extent permitted by law.

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10. Contact Information

  • If you have any questions or concerns about these Terms or the Website, please contact Raw Hair Depot at info@rawhairdepot.com.
     

By using the Raw Hair Depot website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please refrain from using the Website.

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